Kindful customer service
Our goal is for you to leave our studio with a smile every time. So please feel free to share any ideas you have to make your experience even better. Our Customer Happiness Heroes are always available by email at hallo@balanzs.nl. You can reach us by phone from Monday to Thursday between 9:00 and 10:00. Many questions can also be answered by our chatbot Kindly or found in the FAQ on this page.
Frequently
asked questions
Do you have a question about your class card or membership, or are you curious about what to bring to your first class? Below you’ll find answers to the most frequently asked questions. Still need help? Our Customer Happiness Heroes are always available by email at hallo@balanzs.nl. You can reach us by phone Monday to Thursday between 9:00 and 12:00 at 070-3456033. Many questions can also be answered by our chatbot, Kindly.
How does the 7-day free trial work?
During the 7 days free trial, you have seven consecutive days to try out any of our lessons! Via the first time page, or the ‘try now’ button at the top right corner of the website you can sign up and book your first class! Please note: if you follow the steps, you will be first asked to create an account, which you will need to book your classes later on.
How do I know if a certain class suits me?
Experiencing a lesson is the best way to discover whether a style suits you. That’s why we offer all new yogis a free 7-day trial period. You can “purchase” your trail through the prices page or by clicking on the “try now” in the top right corner of the website. Your trail becomes active from the first class you attend and remains valid for 7 consecutive days. The trail ends automatically, there’s no need to notify us or take any additional actions.
I am completely new to yoga and pilates! Where do I start?
Amazing, welcome to Balanzs! We are honoured to introduce you to yoga and pilates at one of our beautiful studios. For newcomers, we offer a free 7-day trial, which can be used once. You can sign up for your trail via our first time page. Your trial becomes active with the first class you attend, giving you access to all our online and in-person classes for 7 consecutive days. We hope you enjoy your time on the mat!
What do I need to bring to my first class?
Our studios are always nice and warm, therefore, for our more active classes it’s wise to dress lightly. For our Hot Yoga classes, most people wear tight-fitting elastic shorts and a top or sports bra. For men, wearing a t-shirt is optional. For gentler classes, you could bring an extra layer – such as a hoodie and comfortable socks, to put on during your final relaxation. For your very first class, you can make use of one of our mats for free. After this, you can either bring your own mat or rent a mat for €1 per use. Please also bring a towel to place on top of your mat, to increase your grip on the mat. We have showers at all of our studios, you can bring an extra towel in case you’d like to take a shower after class! Yoga is practiced on bare feet, so we take off our shoes as we enter the studio. There is no need to bring your shoes into the room. Make sure you hydrate well prior to and after your class. You can bring a water bottle to the class and take sips during your practice as needed. You are very welcome to bring additional props, such as an eye pillow, bolster, blanket or yoga strap to support you in your practice. Yoga blocks are available at all of our locations.
Which yoga styles do you offer?
You can find a lot of different styles at our studios! Check out the yoga styles page to explore them in more depth.
Is it possible to book a private class?
Yes. We have teachers that offer private classes as well, which can be tailored to your specific needs and goals. Whether you’re new to yoga, are seeking to deepen your practice, are dealing with an injury… we can find the right support for you! If you want to make a booking for a private class, please contact us at hallo@balanzs.nl or +31 (70) 34 56 033
When does a membership start?
You can start your membership at any time, there’s no need to wait until the first of a new month!
I was just a couple of minutes late for a class. Can I get my class credit back?
Once a class has started, it is no longer possible to enter the studio and join. If you’re unsure whether you’ll make it on time, there’s no need to pre-book your class. You are welcome to come to the studio and have your teacher register you on the spot, provided a spot is still available. This way, you won’t lose a class credit (for limited products) or incur a late fee (for unlimited products) if you arrive late. Classes can be cancelled up to 3 hours before the start time at no cost. Cancellations within 3 hours of class are considered late cancellations, and no-shows will be charged, as your spot could have been used by someone else. For extenuating circumstances, please call or email us so we can take your situation into consideration.
I left something at your studio after class. What do I do now?
All items that are found at our studio will be safely stored at this location for one month, so no worries!
You can drop by the studio 15 minutes before or after class to ask one of our teachers to help you out with retrieving your item. All items that haven’t been picked up after 1 month will be donated to charity.
I have a Balanzs Sometimes, Balanzs regular or an Off-Peak membership and I would like to book an extra studio class, is this possible?
Absolutely! Because you already have a membership with us, this single class will be priced at 12,50 euro instead of 19 euro. Once you’ve used all of your class credits, the option to purchase extra classes for this reduced fee will become available upon check-out!
I forgot my password and/or username
Your username is your email address. Please insert the email address that you have used with us in the past on the login page at the top right of the homepage.Choose ‘forgot password’ and you will receive an email from Bsport with a link to reset your password. Please make sure to check your spam email to see if the email has ended up over there. Didn’t receive an email? Send us a message via hallo@balanzs.nl or give us a call (during working hours) on +31 (70) 34 56 033.
I am pregnant, which classes can I follow?
During your pregnancy you are able to participate in all of our yoga classes. However, we do not recommend partaking in any of our HOT yoga classes during your first trimester – and this may not feel good to you throughout your entire pregnancy. Please make sure to honour yourself in your practice and to take breaks and modify your practice when and where your body needs to. After all, it is going through a lot of changes! Furthermore you may find the following classes to be supportive to explore at this time: Gentle Flow, Hatha, Yin and Yin Flow, and Yin/Yang Yoga classes. You can find and book all of our classes via our schedule. In addition to our studio classes, you can find a wide variety of pre- and postnatal yoga classes and meditations in our online library to enjoy. These may be very supportive for you in learning how to adjust your practice as your body continues to grow and change.
If you’d like, we can add a note to your account to let our teachers know that you are pregnant and to inform them how far along you are. This will help them in preparing their classes and offering modifications to poses when and where needed. Please send us an email if you’d like for us to do this for you.
How does your waiting list work?
Some of our classes fill up quickly. If a class is fully booked, you can add yourself to the waiting list. When a spot opens, everyone on the list receives an email, and the first person to confirm gets the spot. Waiting list emails are sent no later than 3 hours before class starts. If a cancellation happens within those final hours, simply keep an eye on the schedule, if a spot opens, you can book it directly and head to the studios to enjoy your class!
How do I change/upgrade/downgrade my membership?
For all changes to your membership (cancel/pause/upgrade/downgrade), you will need to reach out to our customer service via hallo@balanzs.nl. In case you wish to up- or downgrade your membership, we will terminate your current subscription so that you can purchase the membership of your choice thereafter. Thus, these changes will be implemented as of your next membership cycle. Please make sure to notify us of your wish to adjust your membership level or to pause or cancel your membership at least 10 working days before your next upcoming billing date, so that we are able to implement these changes in time.
How do I sign up for a Masterclass or Workshop?
Our entire schedule of upcoming masterclasses and workshops can be found on our events page. You are able to register for the event of your choice online, or you can send an email to hallo@balanzs.nl. In case you have a positive account balance, we can help you to apply this credit toward the purchase of a Masterclass or Workshop.
What’s the difference between a Masterclass and a Workshop?
A masterclass lasts 90 minutes and is free for members with a Balanzs Regular or Balanzs Always membership, as well as for those using a yearly card (please email us to register if you’re still using a yearly card). For all others, masterclass participation costs €25,00.
A workshop is at least 2 hours long and requires an additional payment on top of your lesson card or membership. You are, of course, also very welcome to join a workshop even without a current lesson card or membership!
I would like to extend the validity of my lesson card.
The validity of your card depends on the type of card you have. Only in case of extenuating circumstances will we be able to extend the duration of a card. You can check the validity of your card on our prices page or via your account page.
I would like to pause my lesson card.
Lesson cards cannot be paused.
I would like to pause my membership.
If you have a Balanzs Sometimes, Balanzs Regular, or Balanzs always subscription, you can take breaks between payment periods. To cancel your subscription or take a break, send us an email (hallo@balanzs.nl) with your cancellation/pause request. Please ensure we receive this request in writing at least 10 business days before the expiration date of your current subscription. Otherwise, we will not be able to implement these changes until after the next billing cycle.
I would like to receive a refund
We are not able to provide any refunds for products that have already been paid for. Please refer to our terms and conditions for further details.
Can I download a PDF invoice for my bookkeeping?
Absolutely. You will receive a confirmation email after making a purchase at Balanzs, with a link to download your invoice. This invoice can then be used for your personal bookkeeping or to forward to your employer, in case they cover (part of) your subscription/purchases!
Can I exchange my time for free classes?
If you’re richer in time than money, you can join our Karma Yogi program and offer your energy in exchange for free access to our classes. No money is involved. One of the ways that you can join us as a Karma Yogi, is by helping us in keeping our studios neat and clean. In exchange, you get free classes. Sounds pretty good, right? If you’d like to join the team, please send an email to hallo@balanzs.nl and mention which city you’d like to help us out in. We will get in touch with more information shortly!
Can I pay with a credit card on your website?
Yes, you can pay on our website with your credit card.
Can I purchase a membership in the studio?
It is not possible to purchase a membership at our front desk. You are, however, able to purchase a single class, a 10 or 20 lesson card at our studio. As memberships renew each 4 weeks, we will need for you to purchase them via our website, so that you can review our terms and conditions and grant access for the automatic 4-weeks renewal of your membership.
How do I cancel a class?
All your current bookings are visible in your account in your Dashboard. Click on profile at the top right of the screen to access your account and select ‘Overview’. Please keep in mind that you’re able to cancel your class up to 3 hours before your class commences without any penalty. If you cancel within 3 hours prior to class starts, it will cost you a class credit.
Do you offer a discount for students or seniors?
We absolutely do! Please send an email to hallo@balanzs.nl with a valid proof of your (student) ID and we will send you a 10% discount code to make use of.
Do your teachers offer any physical assists/adjustments?
Some of our teachers may offer physical assists during your practice. They will always ask for your permission before doing so. If you are not comfortable with a physical adjustment, please let your teacher know that you prefer a verbal cue to help you in your exploration of the pose.
Does Balanzs offer a teacher training course?
Yes, Balanzs offers a 200 hour Yoga Alliance certified teacher training course.
Is Balanzs’ teacher training course Yoga Alliance certified?
Yes, it is a fully Yoga Alliance certified, 200 hour training.
What is the structure of the Balanzs’ teacher training course?
We offer a Vinyasa and Yin 200 hour course that is split up into 2 modules. The modules are spread over several weekends, usually 1 weekend per month. Module 1 has a focus on deepening the knowledge of yoga, and Module 2 focuses on developing teaching skills. You can find all the information on our academy page.
Where and when is the Balanzs’ teacher training course?
Balanzs currently offers the TT course in Den Haag, Rotterdam and Utrecht. For more information about the exact time and date visit our academy page.